Return & Refund Policy

Effective Date: December 5, 2024

At ModernStyleLuis, we are committed to providing our customers with high-quality fishing accessories. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process. Please review our policy below.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The product must be unused and in the same condition that you received it.
  • The product must be in its original packaging.
  • Returns must be requested within 30 days of the purchase date.
  • Items purchased on sale or with a discount are not eligible for returns or refunds.

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Send an email to [email protected] or call (985) 479-8962 with your order number and details about the item you wish to return.
  2. Return Authorization: Once we receive your request, we will send you a Return Authorization (RA) number and instructions on how to return the item.
  3. Ship the Item: Return the item to the address provided in the RA instructions. Please ensure that the item is securely packaged to avoid damage during return shipping.

Return Shipping Costs:
Customers are responsible for the return shipping costs unless the return is due to a mistake on our part (e.g., wrong item sent or defective product).

3. Refund Process

Once we receive your returned item and confirm that it meets our return policy, we will process your refund.

  • Refund Method: Refunds will be issued to the original payment method used at the time of purchase.
  • Processing Time: Please allow 5-7 business days for the refund to appear in your account after we have processed it.
  • Partial Refunds: In some cases, partial refunds may be issued if the product shows signs of use, is damaged, or is missing parts.

4. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at [email protected]. We will arrange for a return, exchange, or full refund at no additional cost to you.

5. Exchanges

We do not offer direct exchanges. If you wish to exchange an item for a different product, please return the original item for a refund and place a new order for the desired product.

6. Non-Returnable Items

Certain items are not eligible for returns, including:

  • Used or worn products.
  • Custom or personalized items.
  • Gift cards.

7. Contact Us

If you have any questions regarding our return and refund policy, or if you need assistance with a return, please contact us:

Email: [email protected]
Phone: (985) 479-8962
Address: 1501 Natchez Ln, La Place, Louisiana, 70068

This Return & Refund Policy is effective as of December 5, 2024.